Shipping policy
Last updated: [9/23/2025]
We may update this Shipping Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised policy on the Site, update the "Last updated" date and take any other steps required by applicable law.
1. Shipping and Delivery Options
Domestic Shipping:
Zone 8 / Out of State: USPS Ground Advantage for smaller/lighter orders and or USPS Priority Mail for larger/heavier orders (will vary based on each individual order and their weight and content). No Priority Mail Express available at this time. In Bubble Mailer Envelopes, and or Boxes with proper packing.
Inter Island: USPS Ground Standard, in Bubble Mailer Envelopes, and or Boxes with proper packing.
Free Local Pick Up: No Local Delivery
2. Processing Time
Domestic Shipping:
Orders are processed within 2-working business day(s) excluding Sundays and Holidays. Once the order has been handed off to the delivery carrier, a tracking number will be sent.
Orders before 12:00pm, Tuesday through Saturday are packed and sent out with our mail carrier that day.
Any orders after 12:00pm, Tuesday through Saturday, will be shipped out the following business day.
Orders placed on Saturday after 12:00pm and on Sundays will be shipped the following Tuesday.
Free Local Pick Up
Orders chosen for "Local Pick Up" will be packed and declared ready for pick up as soon as we are able to see them. You will receive a prompt that says "READY FOR PICK UP", followed up by "PICKED UP" confirmations. Orders not picked up within two weeks will be notified periodically, and then ultimately canceled and refunded if not picked up within a month.
Any orders from our usual working hours of 9:00am through 6:00pm, Tuesday through Sunday, are ready within a few hours and you will be notified via confirmation.
If your order was placed after store hours and after Sunday night, they will be packed and declared ready for pickup the following Tuesday.
If there was a shipping charge made on your "LOCAL PICK UP" order, please see below to section "7. Local Pick Up" for more.
3. Cancelations
After an order is submitted, processing begins and the order cannot be canceled. If there are any questions about canceling your order, please contact us.
4. Returns
All Online Store sales are final, and returns are not accepted unless an error was made. See below in subsection "6. Damaged Orders" for more.
5. Delayed Orders
In case of a delay in processing and or inventory stock, we will contact you directly and you will have the option to cancel your order for a full refund. Shipping Provider Delays do not fall under the seller's liability. For delayed delivery orders, first please contact your shipping carrier with the provided tracking number for status. We do not offer any reimbursement for any delayed delivery.
6. Damaged and or Incomplete Order
Damaged Order:
The Public Pet is not liable for any lost or damaged products after the order has been placed into the hands of the shipping provider. If your order has arrived damaged, please take ample photos to document the damage and we will assist you in filing a claim with the shipping provider.
Incomplete Order:
If items are missing from your order, please ensure you take a photo of the original packing, the packing slips included in the front (with your order details), and a photo of the internal contents. Keep all packing material and ordered items unopened and together as much as possible. We will cross reference our records and our inventory and work with you to rectify any missing items, so long as with ample evidence is provided.
7. Shipping Restrictions
Due to the high cost of shipping, high in-store demand, and regulations set by the Department of Agriculture, we are unable to fulfill any international orders at this time. We apologize in advance, and hope to allow international shipping in the far future.
7. Local Pick Up
If for some reason, an order you have made that is made specifically for "LOCAL PICK UP ONLY" charges you a shipping fee, we apologize in advance about that error. If this occurs, we will contact you directly to inform you of the surcharge and refund you that shipping amount. Your online order will act differently, as you will not receive any of the prompts made for local pick up; such as "READY FOR PICK UP" and "PICKED UP". It will show as "UNFULFILLED" and then "FULFILLED" when picked up, and no tracking number will be available. We apologize in advance about this inconvenience as we navigate this specific issue.
7. Contact
For further questions and concerns about our shipping not answered above, please contact:
Stephanie Miki
Online Store / Store Manager
Email: thepublicpet.onlinestore@gmail.com
Phone: 808-737-8887
Hours: Tuesdays through Sunday, 9:00am ~ 6:00pm, CLOSED MONDAYS